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Quality management for IT services : perspectives on business and process performance / Claus-Peter Praeg and Dieter Spath, editors.

Contributor(s): Material type: TextTextOriginal language: English Publication details: Hershey, PA : Business Science Reference, c2010.Description: xiv, 332 p. : ill. 28 cmISBN:
  • 9781616928896 (hardcover);9781616928919 (ebook)
Subject(s): DDC classification:
  • 4.0684 22 CLQ 2010.
LOC classification:
  • HD30.2 .Q35 2010
Summary: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
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Item type Current library Call number Status Date due Barcode
Books Books Library Section SB- R304 004.0684 CLQ 2010. (Browse shelf(Opens below)) Available 32839

Includes bibliographical references (p. 295-319) and index.

"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.

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