Quality management for IT services : perspectives on business and process performance /
Quality management for IT services : perspectives on business and process performance /
Claus-Peter Praeg and Dieter Spath, editors.
- Hershey, PA : Business Science Reference, c2010.
- xiv, 332 p. : ill. 28 cm.
Includes bibliographical references (p. 295-319) and index.
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
9781616928896 (hardcover);9781616928919 (ebook)
2010016386
Information technology;Information technology--Management.;Quality control.
HD30.2 / .Q35 2010
4.0684 / CLQ 2010.
Includes bibliographical references (p. 295-319) and index.
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
9781616928896 (hardcover);9781616928919 (ebook)
2010016386
Information technology;Information technology--Management.;Quality control.
HD30.2 / .Q35 2010
4.0684 / CLQ 2010.