MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01138nam a2200277Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
BD-DhnlB |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230108125936.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
100422s2010 aa a b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2010016386 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781616928896 (hardcover);9781616928919 (ebook) |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DLC |
| Transcribing agency |
DLC |
| Modifying agency |
BD-DhnlB |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of original |
eng |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD30.2 |
| Item number |
.Q35 2010 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
4.0684 |
| Edition number |
22 |
| Item number |
CLQ 2010. |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
Quality management for IT services : |
| Remainder of title |
perspectives on business and process performance / |
| Statement of responsibility, etc. |
Claus-Peter Praeg and Dieter Spath, editors. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Hershey, PA : |
| Name of publisher, distributor, etc. |
Business Science Reference, |
| Date of publication, distribution, etc. |
c2010. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 332 p. : |
| Other physical details |
ill. |
| Dimensions |
28 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (p. 295-319) and index. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher. |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Local note |
Ferdous |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Information technology;Information technology |
| 9 (RLIN) |
6724 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| General subdivision |
Management.;Quality control. |
| 9 (RLIN) |
7526 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Praeg, Claus-Peter,;Spath, Dieter. |
| 9 (RLIN) |
7527 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Dates associated with a name |
-1973 |
| 9 (RLIN) |
7528 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Books |
