Quality management for IT services : perspectives on business and process performance / Claus-Peter Praeg and Dieter Spath, editors.
Material type: TextOriginal language: English Publication details: Hershey, PA : Business Science Reference, c2010.Description: xiv, 332 p. : ill. 28 cmISBN:- 9781616928896 (hardcover);9781616928919 (ebook)
- 4.0684 22 CLQ 2010.
- HD30.2 .Q35 2010
Item type | Current library | Call number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|
Books | Library Section SB- R304 | 004.0684 CLQ 2010. (Browse shelf(Opens below)) | Available | 32839 |
Includes bibliographical references (p. 295-319) and index.
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Ferdous
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