Dealing with difficult people in the library / Mark R. Willis.
Material type:
TextOriginal language: English Publication details: Chicago : American Library Association, 1999Description: ix, 195 p. 23 cmISBN: - 0838907601 (alk. paper)
- 25.5 21 WID
- Z711 .W64 1999
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
Books
|
Library Section SB- R304 | 025.5 WID (Browse shelf(Opens below)) | Available | 22397 |
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| 025.5 HEA 1998 Assessing service quality : satisfying the expectations of library customers / | 025.5 PRA Information needs and users / | 025.5 PUC Change management in information services / | 025.5 WID Dealing with difficult people in the library / | 025.50942 LIB Public library service points a report with some notes on staffing | 025.52 CHA,1985 Fundamental of Reference Service/ | 025.52 CHM 2002 Modern library strategies / |
Includes bibliographical references (p. 187) and index.
Yeasmin
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