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Dealing with difficult people in the library /

Willis, Mark R.

Dealing with difficult people in the library / Mark R. Willis. - Chicago : American Library Association, 1999 - ix, 195 p. 23 cm.

Includes bibliographical references (p. 187) and index.

ISBN: 0838907601 (alk. paper)

LCCN: 99020426

Subjects--Topical Terms:
Public services (Libraries);Communication in library science;Public libraries;Public libraries--Security measures;Public relations

LC Class. No.: Z711 / .W64 1999

Dewey Class. No.: 25.5 / WID

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