| 000 | 01138nam a2200277Ia 4500 | ||
|---|---|---|---|
| 003 | BD-DhnlB | ||
| 005 | 20230108125936.0 | ||
| 008 | 100422s2010 aa a b 001 0 eng | ||
| 010 | _a2010016386 | ||
| 020 | _a9781616928896 (hardcover);9781616928919 (ebook) | ||
| 040 |
_aDLC _cDLC _dBD-DhnlB |
||
| 041 | _heng | ||
| 050 |
_aHD30.2 _b.Q35 2010 |
||
| 082 |
_a4.0684 _222 _bCLQ 2010. |
||
| 245 | 0 |
_aQuality management for IT services : _bperspectives on business and process performance / _cClaus-Peter Praeg and Dieter Spath, editors. |
|
| 260 |
_aHershey, PA : _bBusiness Science Reference, _cc2010. |
||
| 300 |
_axiv, 332 p. : _bill. _c28 cm. |
||
| 504 | _aIncludes bibliographical references (p. 295-319) and index. | ||
| 520 | _a"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher. | ||
| 590 | _aFerdous | ||
| 650 |
_aInformation technology;Information technology _96724 |
||
| 650 |
_xManagement.;Quality control. _97526 |
||
| 700 |
_aPraeg, Claus-Peter,;Spath, Dieter. _97527 |
||
| 700 |
_d-1973 _97528 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c12386 _d12386 |
||