| 000 | 00897nam a2200265Ia 4500 | ||
|---|---|---|---|
| 003 | BD-DhNLB | ||
| 005 | 20230108125755.0 | ||
| 008 | 980616s1998 ilua b 001 0 eng | ||
| 010 | _a98008815 | ||
| 020 | _a0838934897 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 041 | _heng | ||
| 050 |
_aZ711 _b.H45 1998 |
||
| 082 |
_a25.5 _221 _bHEA 1998 |
||
| 100 |
_aHernon, Peter. _95685 |
||
| 245 | 0 |
_aAssessing service quality : _bsatisfying the expectations of library customers / _cPeter Hernon and Ellen Altman. |
|
| 260 |
_aChicago : _bAmerican Library Association, _c1998 |
||
| 300 |
_axvii, 243 p. : _bill. _c28 cm. |
||
| 504 | _aIncludes bibliographical references (p. 231-237) and index. | ||
| 590 | _aAkter | ||
| 650 |
_aPublic services (Libraries);Public services (Libraries) _95686 |
||
| 650 |
_xEvaluation.;Evaluation. _95687 |
||
| 700 |
_aAltman, Ellen. _95688 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c11401 _d11401 |
||