Total quality management / 
Dale H. Besterfield ... [et al.]. 
 - Englewood Cliffs, N.J. :  Prentice Hall,  c1995. 
 - x, 445 p. :  ill.   25 cm. 
<br/><br/>Includes bibliographical references (p. 439-440) and index. 
<br/><br/><label>ISBN: </label>130306517 
<br/><br/><label>LCCN: </label>94037020 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4/013  / TOT 1995