TY - BOOK AU - Kanungo, Shivraj. TI - Making information technology work SN - 0761993312 (c) U1 - 303.48/33 PY - 1999/// CY - New Delhi :;Thousand Oaks, CA PB - Sage Publications KW - Information technology.;Information technology N1 - Includes bibliographical references (p. [414]-419) and index N2 - Using case studies to illustrate the organizational forces which operate at various managerial levels, this volume examines the application of IT in Indian organizations and provides a guide to its ER -