TY  - BOOK
TI  - World public sector report 2003: e-government at the crossroads 
SN  - 9211231507;9789211231502
PY  - 2003///
CY  - New York
PB  - United Nations, Dept. of Economic and Social Affairs
KW  - Internet in public administration
N1  - Includes bibliographical references (p. 237-243)
ER  -