TY  - BOOK
AU  - Oodan, A. P.
TI  - Telecommunications quality of service management: from legacy to emerging services 
SN  - 0852964242;9780852964248
PY  - 2003///
CY  - London
PB  - Institution of Electrical Engineers
KW  - Telecommunication;Telecommunication
KW  - Customer services.;Quality control
N1  - Includes bibliographical references and index
ER  -