Telecommunications quality of service management :  from legacy to emerging services / 
Antony Oodan ... [et al.]. 
 - London :  Institution of Electrical Engineers,  c2003. 
 - xxxiii, 602 p. :  ill.   24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0852964242;9780852964248 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telecommunication;Telecommunication--Customer services.;Quality control.
<br/><br/><label>Universal Decimal Class. No.: </label>384.043