TY  - BOOK
AU  - Dowding, Keith M.
AU  - John, Peter,
TI  - Exits, voices and social investment: citizens' reaction to public services 
SN  - 9781107022423 (hardback : alk. paper);1107022428 (hardback : alk. paper)
PY  - 2012///
CY  - Cambridge ;;New York
PB  - Cambridge University Press
KW  - Human services.;Consumer satisfaction.;Public welfare administration.;Total quality management in human services
N1  - Includes bibliographical references and index
ER  -