Dowding, Keith M. <br/><br/>
Exits, voices and social investment :  citizens' reaction to public services / 
Keith Dowding and Peter John. 
 - Cambridge ;;New York :  Cambridge University Press,  2012 
 - x, 195 p. :  ill.   24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781107022423 (hardback : alk. paper);1107022428 (hardback : alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Human services.;Consumer satisfaction.;Public welfare administration.;Total quality management in human services.
<br/><br/><label>Universal Decimal Class. No.: </label>361.0068