TY  - BOOK
AU  - Praeg, Claus-Peter,;Spath, Dieter.
AU  - 
TI  - Quality management for IT services: perspectives on business and process performance 
SN  - 9781616928896 (hardcover);9781616928919 (ebook)
AV  - HD30.2 .Q35 2010
U1  - 4.0684 22
PY  - 2010///
CY  - Hershey, PA
PB  - Business Science Reference
KW  - Information technology;Information technology
KW  - Management.;Quality control
N1  - Includes bibliographical references (p. 295-319) and index
N2  - "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher
ER  -