TY  - BOOK
AU  - Willis, Mark R.
TI  - Dealing with difficult people in the library
SN  - 0838907601 (alk. paper)
AV  - Z711 .W64 1999
U1  - 25.5 21
PY  - 1999///
CY  - Chicago
PB  - American Library Association
KW  - Public services (Libraries);Communication in library science;Public libraries;Public libraries
KW  - Security measures;Public relations
N1  - Includes bibliographical references (p. 187) and index
ER  -