Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Material type:
TextOriginal language: English Publication details: Chicago : American Library Association, 1998Description: xvii, 243 p. : ill. 28 cmISBN: - 0838934897 (alk. paper)
- 25.5 21 HEA 1998
- Z711 .H45 1998
| Item type | Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
Books
|
Library Section SB- R304 | 025.5 HEA 1998 (Browse shelf(Opens below)) | Available | 22401 |
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| 025.435 SHC 2003 Colon classification / | 025.43507 SIC 1996 Colon classification practice / | 025.486 SHD Dictionary of subject titles / | 025.5 HEA 1998 Assessing service quality : satisfying the expectations of library customers / | 025.5 PRA Information needs and users / | 025.5 PUC Change management in information services / | 025.5 WID Dealing with difficult people in the library / |
Includes bibliographical references (p. 231-237) and index.
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