Assessing service quality : (Record no. 11401)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00897nam a2200265Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BD-DhNLB |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230108125755.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 980616s1998 ilua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 98008815 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0838934897 (alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 041 ## - LANGUAGE CODE | |
| Language code of original | eng |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | Z711 |
| Item number | .H45 1998 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 25.5 |
| Edition number | 21 |
| Item number | HEA 1998 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hernon, Peter. |
| 9 (RLIN) | 5685 |
| 245 #0 - TITLE STATEMENT | |
| Title | Assessing service quality : |
| Remainder of title | satisfying the expectations of library customers / |
| Statement of responsibility, etc. | Peter Hernon and Ellen Altman. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Chicago : |
| Name of publisher, distributor, etc. | American Library Association, |
| Date of publication, distribution, etc. | 1998 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 243 p. : |
| Other physical details | ill. |
| Dimensions | 28 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 231-237) and index. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | Akter |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Public services (Libraries);Public services (Libraries) |
| 9 (RLIN) | 5686 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| General subdivision | Evaluation.;Evaluation. |
| 9 (RLIN) | 5687 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Altman, Ellen. |
| 9 (RLIN) | 5688 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | National Library of Bangladesh | Library Section | SB- R304 | 01/08/2023 | 025.5 HEA 1998 | 22401 | 01/08/2023 | 01/08/2023 | Books |