Exits, voices and social investment : citizens' reaction to public services /
Dowding, Keith M.
Exits, voices and social investment : citizens' reaction to public services / Keith Dowding and Peter John. - Cambridge ;;New York : Cambridge University Press, 2012 - x, 195 p. : ill. 24 cm.
Includes bibliographical references and index.
9781107022423 (hardback : alk. paper);1107022428 (hardback : alk. paper)
Human services.;Consumer satisfaction.;Public welfare administration.;Total quality management in human services.
361.0068
Exits, voices and social investment : citizens' reaction to public services / Keith Dowding and Peter John. - Cambridge ;;New York : Cambridge University Press, 2012 - x, 195 p. : ill. 24 cm.
Includes bibliographical references and index.
9781107022423 (hardback : alk. paper);1107022428 (hardback : alk. paper)
Human services.;Consumer satisfaction.;Public welfare administration.;Total quality management in human services.
361.0068